FAQ

Hong Kong Technology Venture Company Limited, a company listed on the Hong Kong Stock Exchange (stock code: 1137), serves as the parent company of HKTVmall (Hong Kong Television Shopping Network Company Limited). HKTVmall stands as the Group’s flagship e-commerce platform and core business.

HKTVmall’s vision is embodied in the Group’s core values: “Continuously striving for the best in life”, “Always Something New”, and “Making Everything Possible.” The Group is dedicated to transforming traditional retail through cutting-edge technology and innovation, forging a vibrant digital retail ecosystem that generates positive societal impact and enhances human life through technological advancement.

HKTVmall can deliver orders to customers in as fast as three hours, thanks to its extensive network of self-operated automated intelligent logistics centres, dedicated delivery teams and fleets, and a widespread self-pickup network. This includes its O2O stores and partner collection points such as Hong Kong Post and Circle K. With this comprehensive end-to-end, one-stop logistics capability, the platform significantly enhances order processing efficiency while offering customers diverse delivery and self-pickup options.

HKTVmall operates as a premier online shopping mall, specialising in e-commerce retail. It offers an extensive array of supermarket products, including groceries, frozen and chilled foods, household essentials, personal care items, beauty and skincare products, fashion apparel, health supplements, baby goods, pet supplies, and many more.

In addition to its core online shopping experience, HKTVmall provides a range of value-added services designed to enrich customer satisfaction:

• 3-Hour Mart: Nearly 70,000 varieties of fresh market produce and daily supermarket necessities can be delivered together, with eligible orders arriving in as fast as three hours.

• CASHBACK: Customers earn Mall Dollar rebates by shopping or booking through HKTVmall’s exclusive links to partner merchants’ official websites or travel platforms. These rebates can be redeemed on the HKTVmall platform.

• HKTVLive: An interactive live-streaming shopping experience that allows customers to watch real-time product demonstrations and make purchases instantly.

• Wet Market Express: A rapid proxy shopping service offering over 25,000 fresh ingredients and fruits, with delivery possible within three hours of ordering.

• GreenLab: Products approaching or past their “Best Before” date—yet still safe for consumption or use—along with items featuring minor packaging imperfections, are offered at attractive discounted prices.

• HKTVPlus: A paid membership programme priced at HK$99 for three months, granting members exclusive “Plus Prices” on selected premium products.

Prospective merchants may submit their applications through the official Merchant Partnership page. HKTVmall offers various collaboration models, flexible commission structures, and comprehensive technical support. It is highly recommended to attend a merchant briefing session or contact the dedicated Merchant Team for in-depth information.

Yes. Beyond its digital platform, HKTVmall operates an extensive O2O network of stores across Hong Kong, complemented by a broad self-pickup system that includes post offices and Circle K. This provides customers with convenient and flexible pickup options.

HKTVmall offers cross-border delivery services to Macau, the United Kingdom, Australia, and Canada. Customers residing outside Hong Kong can select products on the platform; HKTVmall manages local fulfilment in Hong Kong, while international shipping is handled seamlessly through trusted third-party logistics partners.

HKTVmall is deeply committed to environmental, social, and governance (ESG) initiatives, guided by its core philosophy of “creating positive impact for society”. Concrete measures include reducing plastic packaging, promoting waste minimisation and recycling, enhancing energy efficiency, introducing electric delivery trucks to lower carbon emissions, and integrating sustainable practices across its logistics and O2O operations.

HKTVmall guarantees an outstanding customer journey through its proprietary intelligent logistics system, which ensures efficient order processing and timely delivery. The platform boasts a rich and diverse product selection, user-friendly features, multiple payment and collection methods, and a continuous commitment to refining its services based on valuable customer feedback.