Being an innovator and technology enabler, HKTV delicates to use technology to change or evolve the traditional landscape of various industries, including telecommunication, media and retailing. We are the only very few companies willing to devote tremendous resources in developing the online shopping business in the Hong Kong market, and hence we are now running the largest online shopping platform – HKTVmall in Hong Kong. We further commercialise our self-developed end-to-end eCommerce system under Shoalter Technology to facilitate the industry digitalization process. Embraced by this technology DNA, we invent our patented Fully Automated Retail Store under Shoalter Automation. This technology arm extends HKTV’s foothold to beyond Hong Kong.
Thus, in order to grow and sustain the Always Something New momentum at HKTV, we embrace people who are eager to learn and relish challenges. We name our employees as “Talents” holding the belief that they are the cornerstone of our business and future. With more than 2,000 full-time and part-time Talents, we have invested years in promoting a people-centric workplace to ensure our Talents feel safe, cared for and valued at work. This results in our commitment to create an inclusive, decent and fair environment in which our Talents can take pride in their work.
Moreover, we put a lot of thought and effort into nurturing our people; not only by creating an environment that makes work more pleasurable, but also by stimulating individual potential to grow own strength. At HKTV, we implement a conscientious working attitude to enjoy the fulfilment of producing good and positive works. We are also convinced that having fun can completely relieve stress, which will in turn activate the spirit so as to accomplish achievement both in personal career and company performance!
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Talent Acquisition Department
Our Talent Acquisition Department is responsible for Talent attraction and recruitment. In line with our commitment to offer equal opportunities despite differences, we value individuality and uniqueness, and that means everyone is welcome. Across our operations, we are continuing to build an inclusive culture to unlock the value of our diverse workforce. We offer a broad range of employment opportunities for workers of all ages and aspirations, from teenagers looking for their first job to experienced career professionals and seniors wanting to stay connected in their community.
To cope with different business developments, the Talent Acquisition Department recruits and attracts potential talents throughout the year to inject new energy into HKTV. Other than normal hiring, to prepare for our next generation leaders, we have Elite Summer Internship Program for undergraduate students. To bring the fresh graduate Talent acquisition process well ahead of university graduation, we hold Elite Summer Internship Program aiming to provide opportunities for students to bring classroom knowledge to practice at a real workplace. This also provides us the opportunities to identify the best students to build the pipeline of candidates for our Management Trainee Program and Graduate Trainee Program.
New challenges will be your future seeds to grow. We welcome Talents with innovative thoughts, passion for technology, embrace for teamwork and with courage for trial and challenges to join HKTV NOW. Here is a place for you to create a new career peak under the leading e-commerce and technology brand in Hong Kong! -
Talent Management Department
HKTV treats its Talent as "internal VIPs". The Talent Management Department is set up as a strong communication channel for all Talent to express their needs in furthering their career. The department deliberately takes care of all reasonable requests and implements them whenever feasible. It strives for every effort in areas of talent requisition, compensation and engagement, retention and formulation of internal talent policies and procedures for different departments in the company. In order to better cater to the development needs of our Talent, we have set up an internal training and development team. Together with external professional consultants, we work out different training programs so as to enable the Talent and the Group to grow together for a win-win achievement.
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1. Happy Working Environment and Location
Tseung Kwan O Headquarters
In August 2017, we relocated our headquarters to our newly built premises in Tseung Kwan O Industrial Estate, covering more than 200,000 square feet floor area and being named as HKTV Multimedia and Ecommerce Center (the "Centre"). The center consists of two main buildings, including office area, e-fulfillment facilities, studios, and post-production facilities. Meanwhile, the Group converted space of approximately 55,000 square feet into an E-commerce Fulfillment Centre with the installation of its second set of automatic warehousing and picking system at a larger scale, valued at about HKD140 million from Germany to enhance the Group’s operational efficiency of the entire e-commerce distribution process and to accelerate the integration of e-commerce distribution with the Centre’s multimedia capabilities. The robotic system comprises a conveying system, an automatic picking system, an automatic storage and retrieval system, as well as tote handling systems including the software for material flow control and automatic management.
Besides, each office floor of the Centre has spacious resting and collaboration areas for Talents to temporarily escape from their hectic schedules, get meditation and regain energy. There is a large scale of staff canteen on the ground floor, staffed with several chefs in different specialization to provide elaborately high nutritional Chinese and Western dishes. Home-made meal boxes are provided at night time for free to Talent working overnight or overtime. Meanwhile, shuttle bus service and parking spaces are available for Talent to commute.
Tsing Yi, Tuen Mun and Kwai Chung Fulfilment Centres
The Group has enormous fulfilment centres in Tuen Mun, Mapletree Logistics Hub Tsing Yi and self-owned property at Trans Asia Centre in Kwai Chung. Our first large-scale automatic picking and conveying system introduced from Germany has been put into operation in March 2018 at Tsing Yi logistics centre with an aim to optimize the output of the whole logistics, fulfilment and warehousing functions. Whereas, in the Kwai Chung logistics centre, there are refrigerated warehouse facilities with three different temperatures, together with the Group's cold truck fleet to form a powerful cold logistics chain for the e-commerce development. The cross-belt sorter system located in Tuen Mun fulfilment centre mainly handles the parcel transit from merchants to enhance productivity, accuracy of order processing and to improve the working environment of warehouse operators.
Online and Offline (O2O) Shops
With our O2O shops network and delivery fleet, they are serving different customer segments and they combine to form an extensive residential distribution network that supports the development of HKTVmall's new retailing. The O2O stores can also be used as online shopping education centre, order pick up points, and major promotional channels to bring customers from offline to online platforms.
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2. Holistic Talent Wellbeing
a) Flexible Working Hours
To cope with operational needs and the nature of various types of work, we have different working schedules. There is a minimum of 72 days holiday per year for the Talents on roster shift. The general office Talents work on a five-day week and they can also decide on their own work time autonomously. They are free to start the day before 10:00 a.m. so as to work at their most efficient time and to handle private affairs with ease after work.
b) Hybrid Working
As to provide talents with greater flexibility and the option to work from home, while maintaining the in-person interactions that are crucial for personal growth and, the company community and culture, we have adopted hybrid work. The general office Talents has the option to choose up to 2 days in a week to work from home.
c) Transportation
In order to make the travelling to our Tseung Kwan O and Tsing Yi offices more conveniently, apart from providing free morning pick-up service in selected areas, we are also continuously increasing the frequency of shuttle bus services to and from nearby MTR stations. At present, it is maintained at 3 shifts or more per hour during peak hours.
d) Leave Benefits
We have various types of leave benefits, such as marriage leave, maternity leave, paternity leave, jury leave, compassionate leave, etc., to meet the Talents’ needs at different stages of life. In addition, we provided birthday leave and family care leave, so that Talents can have more time to relax and take care of their families. In order to encourage continuous learning, we also provide examination leave on the approved courses.
e) Talents' Exclusive Shopping Promotions
Being HKTV Talent, we all can enjoy Talent shopping offers at HKTVmall from time to time, including employee discount for shopping at HKTVmall.
f) Medical and Life Insurance
We provide comprehensive group medical, accidental and life insurance, as well as dental care for all full-time Talents, freeing them from worries in these aspects.
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3. Talent Activities
In addition to a wide range of interest workshops and activities, including leather workshops, barbecue, ecotourism, pet fun days, kids’ days, family day, HKTV holds annual gala dinner for all Talents in appreciation of all their efforts contributed to the business success, and also to provide mingling opportunity to Talents at different departments.
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4. Learning and Development
HKTV strongly encourages life-long learning and continuous personal development. To this end, the company invests a considerable amount of resources in support of the learning and development of Talents. In addition to setting up internal Learning and Development Team, the Group also provides educational subsidy of up to 30% of a talent’s monthly salary for external education and sabbatical leave of up to one year.
At HKTV, we have evolved from Training & Development for skillset, to Learning & Development for mind-set. With HKTV's continuing strategy towards people excellence, we are committed to offering a wide range of workshops, sharing sessions and opportunities to all Talents that build individual competencies and help driving the business forward. These include art-jamming workshops, anti-discrimination talks, code of conduct and anti-corruption talks, occupational health talks, outward bound courses, supervision and development training etc. We believe that at HKTV, we offer each Talent not only a job, but also a path for personal and career growth.
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5. Management Succession Plans
We have over 10 years of experience in offering various trainee programs and had been well recognized in our talent development. If you want to experience the joy of success, to fulfill your true potential, and to have a career rather than merely a job, HKTV is the best place for you. To perfectly match your specific strengths and career goals with our business needs, and to foster the next generation of management, we have developed two trainee programs: "Graduate Trainee Program” for professional development and "Management Trainee Program" for horizontal development.
Management Trainee Program
The HKTV Management Trainee Program is always our distinguished Talent pool for the future C-level corporate executives (“CXO”) in the Group. The program was designed to nurture future leaders in 18 - 24 months, offering passionate and high-calibre graduates the best learning opportunities and career development support to progress them to managerial position. The program includes:
1. A cross-departmental attachment program across the Group including Logistics and Fulfilment, International Business, Marketing, Product Management, Merchant Acquisition, Merchant Relation, Quality Assurance, etc. to hone their career interests and to expand their experience horizon.
2. Intensive development series includes interactive classroom training, on-the-job coaching and action learning, to support the trainees’ development of managerial and functional competence. When new Management Trainees are on board, management shadowing is arranged for long term role modeling and immediate company culture nurturing.
3. Challenging projects to drive for change and innovation in different functions. Management Trainees are expected to identify problems, conduct research, seek resources and initiate their own cross-department project from their fresh eyes. Through originating, planning and executing new initiatives identified by themselves, they can also develop strong and effective project management and leadership skills when they are young.Graduate Trainee Program
Apart from the comprehensive Management Trainee Program for recent graduates, our Graduate Trainee Program is designed to nurturing the young Talents in specialized roles and functions. The Group offers opportunities to Graduate Trainees to rotate to different functions within a specific department with the opportunity to train and develop in a professional in respective areas including Logistics and Fulfilment, O2O store operation, Customer Service, Merchant Relations and eCommerce Marketing. The program aims to guide and support Graduate Trainees to develop industrial knowledge and at the same time, cultivate their management and leadership capabilities. They will be the future leaders for the department.
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BUSINESS BUILT BY TALENTS
To conclude, HKTV endeavors to be the engine of local e-commerce development and also to make use of technology to change the global retail landscape. By keep evolving in the eCommerce and Technology industry, we are creating value for customers and encouraging them to learn and try the new way of retailing, we hope to become an indispensable part of their lives, while remain the competitiveness of Hong Kong. If you want to join us to build this legend and with the passion to bring the dream to reality, we welcome you to join HKTV Group now!